Fetch Laundry Network reserves the right to decline cleaning any garment and does not guarantee stain removal. Numerous variables influence the effectiveness of stain removal, such as colour, age, fabric, and garment structure, alongside factors like stain type, age, and whether it has been pre-treated or washed.
All price indications given by Fetch Laundry Network via phone, text, or email are approximate. Actual pricing can only be determined upon inspection of the item. We retain the right to hold your items until full payment is received.
Requests for recleaning must be made within 14 days from the date of pick-up at the counter or delivery.
Garments must be unworn and include their original dry-cleaning tags, if available. Household items such as comforters and duvets should be in their original packaging. Fetch cannot be held liable for damage resulting from improper item storage.
To request a recleaning, please reach out to our customer service team.
All returned items will be thoroughly inspected to ensure they meet the specified conditions.
If you believe an item to be damaged, you must report it within 14 days of the date of pick-up at the counter or delivery. Garments must be unworn and include the original dry-cleaning tags if present; household items, like comforters and duvets, should be in their original packaging. Fetch Laundry Network is not responsible for damage associated or caused by the improper storage of items.
Fetch Laundry Network liability with respect to any damage to garments caused by us shall not exceed ten (10) times our charge for cleaning the garment regardless of brand or condition. Fetch follows the International Fabricare Institute (I.F.I.) industry guidelines for fair compensation and reserves the right to use the Dry Cleaning and Laundry Institute’s Textile lab in specific cases.
Fetch Laundry Network accepts no liability for damage due to normal cleaning of items without care labels or instructions and accepts no liability for items treated in accordance with the care labels or other instructions provided.
Fetch Laundry Network will not be held responsible for inherent weaknesses or defects in materials of any garment from either the manufacturer or from general wear, which may result in tears or the development of small holes in fabric that are not readily apparent prior to processing, including insect damage.
The dry-cleaning process has unavoidable mechanical action that can exacerbate areas that are predisposed to weakness.
Colourfastness, age, condition of the garment may not be determinable prior to processing and Fetch Laundry Network will not be liable for damage that results from these defects/conditions.
To initiate a recleaning request, please contact our customer service team.
All returned items will undergo a thorough inspection to ensure compliance with the stated conditions.
If you suspect any of your items are missing, it is your responsibility to report the matter within 14 days from the date of collection at the counter or delivery.
To file a claim for a missing item, you must provide a detailed description, including the brand, color, and size of the garment. It is incumbent upon you, as the client, to accurately identify the items you entrust to us.
Fetch Laundry Network will require 10 business days to investigate missing item claims. Our liability for any lost garment is limited to ten (10) times our cleaning charge for that garment, irrespective of brand or condition.
If garments are not collected or arrangements to deliver are not made from any Fetch laundry Network within 120 days, they will be deemed abandoned, and Fetch Laundry Network reserves the right to dispose of them through donation to a partner organization or other party.
Every effort will be made to return the garments to their rightful owner before disposal.
Fetch Laundry Network cannot be held responsible for the loss or damage of any personal or non-cleanable items, such as money, jewelry, or other personal belongings, left in clothing or garment bags. Please ensure all garments are thoroughly checked before submitting them for cleaning.
If any valuables are discovered, every effort will be made to return them to you. However, we cannot assume liability for the loss of such items.
If a belt, pull tie, drawstring, or similar item is lost or damaged and not returned with an order, Fetch Laundry Network will only be liable for the value of the missing piece, not the value of the garment to which it belongs.
Fetch Laundry Network will not be held responsible for the safety or location of items prior to pick up or after delivery.
To provide evidence of delivery we use a POS that enables orders to be scanned at time of drop off in combination with geo-fencing.
Customers who provide a cell phone number will receive a delivery notification when the order is delivered.
By choosing Fetch Laundry Network you entrust your garments and household items to a service committed to maintaining the highest standards of quality and client satisfaction. We appreciate your understanding and cooperation with our terms and conditions. If you have any further questions, please feel free to reach out to our client service team.
Effective Date: January 1st, 2025
Thank you for choosing Fetch Laundry Network. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Canadian privacy laws.
1. Collection of Personal Information
We collect personal information from you when you engage with our dry cleaning services, whether in-person, through our website, or via other communication channels. This information may include, but is not limited to:
2. Use of Personal Information
We may use your personal information for the following purposes:
3. Disclosure of Personal Information
We may disclose your personal information to the following parties:
4. Protection of Personal Information
We take reasonable measures to safeguard your personal information against loss, theft, unauthorized access, disclosure, or misuse. These measures include physical, technical, and administrative security controls.
5. Retention of Personal Information
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When personal information is no longer needed, we will securely dispose of it.
6. Access and Correction of Personal Information
You have the right to access and correct your personal information held by us. If you would like to request access to or correction of your personal information, please contact us using the information provided below.
7. Changes to Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically for any updates.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Fetch Laundry Network Inc.
552 Main Street East
Hamilton, Ontario
L8M 1J1
1-416-237-9040
Care@fetchlaundry.ca
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